Refund policy

Worldwide Shipping

We are proud to deliver to over 200 countries and islands worldwide.
Our priority is to provide customers with excellent service and great value for money.
We are constantly improving to meet everyone’s needs — with a service that exceeds expectations, wherever you are.

Return Policy – Defective Product

If you receive a defective product, we’re here to help.

In this case:

  • Please contact our customer service team within 14 days of receiving your order.

  • Provide a clear photo or video showing the issue.

After review, we will offer you at no cost:

  • A replacement product, or

  • A full refund of your order.

💡 For confirmed defects, we cover all return or replacement costs.
⚠️ Returns without proof or beyond the 14-day period unfortunately cannot be accepted.

⏱️ Average claim processing time: 24–48 hours.

Return Policy – Dissatisfaction Without Valid Reason

Yes, we offer free shipping to over 200 countries.
If your country is not supported, we will contact you directly.

✅ If your product has a technical or manufacturing defect, please contact us within 14 days of receipt with a photo or video. We will provide a suitable solution (replacement or refund).

❌ Returns or refunds are not possible in the following cases:

  • Change of mind after receiving the product (without defect)

  • Product opened or used

  • No valid reason (product matches its description)

  • Unjustified refusal of delivery

  • Subjective dissatisfaction without proof of defect

➡️ All returns must first be approved by customer service.
For non-defective returns, return shipping costs are the customer’s responsibility.

ℹ️ We recommend reading the product description carefully before purchasing and contacting us if you have any doubts.

Delivery Times

Delivery times vary depending on your location.
Estimated timeframes:
UK: 6 to 14 business days

Order Tracking

Yes. Once your order has been shipped, you will receive an email with your tracking number.
If you don’t receive a tracking number within 7 days, please contact us.

My Package Says “No Information Available”

Some carriers may take 2–5 business days to update tracking information.
If your order was placed more than 5 business days ago and there’s still no update, please contact us.

Are All Items Shipped in a Single Package?

For logistical reasons, items from the same order may sometimes be shipped separately, even if you selected grouped shipping.
If you have any questions, contact our customer service team at support@espritvitalys.com — we’ll be happy to help as quickly as possible.